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Privacy Policy

At Steeland Glass Balustrades, we respect your privacy and are committed to protecting any personal data you provide when using our website (steelandglassbalustrades.co.uk) or contacting us directly. We collect, use and store personal information in compliance with applicable data protection laws and industry best practice.

Who We Are

We are based at 1 Hawarden Way, Mancot, Deeside, CH5 2EL, serving customers across mainland UK with bespoke glass and steel balustrade solutions for staircases, balconies, terraces and garden areas. With over a decade of experience, we offer design, manufacture, supply and installation services.

Information We May Collect

We collect:

  • Personal contact details you provide when enquiring or ordering (name, email, telephone number, address)

  • Information about your project requirements and location

  • Usage data such as IP address, browser type and session duration collected via cookies or analytics tools (e.g. Google Analytics) to monitor website performance and enhance user experience.

How We Use Your Information

We use your personal data to:

  • Respond to enquiries, provide quotations and process orders

  • Arrange ordering, supply or installation of balustrade products

  • Send follow‑up or marketing information—but only with your explicit consent

  • Analyse website usage to improve our services and site functionality 

We do not sell or lease your personal data. Disclosure occurs only to trusted third parties, such as service providers, and only where necessary to fulfil your request or as required by law.

Cookies and Tracking

We may use first‑and third‑party cookies and analytics tools (including Microsoft Clarity and Google Analytics) to gather usage data, map users’ interactions and improve usability and marketing (e.g. heatmaps, session replays), strictly in aggregate form.

You may disable cookies through your browser settings, though this may impact site functionality.

Data Retention & International Transfers

  • Personal data is retained for as long as necessary to fulfil your enquiry or order, typically up to two years if there has been no further contact.

  • Data may be transferred to and stored within the European Economic Area. If necessary, transfers beyond the EEA will be conducted securely and lawfully.

Your Rights

You have the right to:

  • Be informed about how your data is used

  • Access, correct or erase your personal data

  • Restrict or object to processing

  • Withdraw consent (if given) at any time

  • Lodge a complaint with supervisory authorities such as the ICO 

To exercise these rights or request further details, please contact us using the information below.

Contact Us

Steeland Glass Balustrades
1 Hawarden Way, Mancot, Deeside, CH5 2EL
01244 539 129
andy@steelandglassbalustrades.co.uk

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